Privacy Policy

Method Five Privacy Policy

At Method Five (“we,” “us,” “our”), protecting your personal information and your trust is our top priority. This Privacy Policy outlines how we gather, use, share, and safeguard your data when you engage with our website, app, spin and mat workout classes, merchandise, or any of our services (collectively, the “Services”).

By accessing or using our Services, you accept the practices described here.

1. Data We Collect From You

Information You Provide

When you register, book classes, purchase merchandise, or interact with us, the information you share may include:

  • Name, contact details, date of birth

  • Payment info and transaction history

  • Health details relevant to your workouts (optional but helpful)

  • Preferences such as bike or shoe size

  • Payment information, transaction history, shipping addresses

Information Collected Automatically

Our website and app collect technical data such as:

  • Device type, IP address, browser info

  • Pages or app features you visit

  • Location info (only if you allow it)

Information Shared by Others

If you invite friends or provide emergency contact info, we collect those details accordingly.

2. How We Use Your Information

Your information helps us:

  • Manage bookings, memberships, and purchases

  • Communicate important updates and service info

  • Personalize your experience, including workout preferences

  • Share promotional offers (only with your consent)

  • Analyze and improve our Services

  • Comply with legal requirements and ensure safety

  • Facilitate community events, challenges, or team classes

We may transfer data internationally with proper safeguards.

3. Sharing and Collaborations

We share your information only with:

  • Our affiliates and trusted partners who support our business

  • Service providers like payment processors and marketing platforms

  • Partners involved in joint promotions or community activities

  • Authorities when legally required or to protect rights and safety

  • Potential buyers if the business changes ownership

We do not sell your personal data to third parties.

4. Tracking and Personalization Tools

We use cookies and similar technologies to enhance your experience, analyze how our Services are used, and deliver customized content. You can adjust cookie preferences through your device or browser settings; however, some functionality might be limited without cookies.

5. Your Control and Privacy Choices

Giving and Managing Consent

You provide consent through actions like creating an account, booking a class, signing up for emails, or using our Services. Consent may also be given verbally or through electronic signatures as part of contracts (e.g., membership agreements). If you withdraw consent, some features may become unavailable, or contractual obligations may limit withdrawal (e.g., ongoing memberships). You can always contact us to update your preferences or limit marketing communications.

Opting Out of Marketing

You can unsubscribe from promotional emails anytime via links in those emails or by contacting us.

Correcting Your Information

You may update your profile or request corrections by logging into your account or contacting us.

6. Keeping Your Information Accurate and Up-to-Date

We strive to maintain accurate, complete, and current information about you. Please notify us promptly of any changes to your personal details to ensure your records are correct and your experience seamless.

7. Protecting Young Participants

We prioritize the privacy of minors. If we learn we have collected personal data from someone younger than the age of majority in the specific province where the information has been provided contrary to our Participant Agreement and Website & App Terms & Conditions, we reserve the right to delete that data.

8. Connecting With Others

To enhance your social and team workout experiences, you may participate in a challenge as a part of a team or individually. By joining a challenge, your competitors or teammates may be able to view your name, goals and progress. The team creator retains full authority to add or remove any member from their team at any time, at their sole discretion.

9. Respecting Your Privacy Preferences

Do-Not-Track Signals

Our website and app do not currently respond to “Do Not Track” browser settings. We continuously evaluate privacy technologies to improve your control over tracking.

10. Third-Party Analytics and Advertising Partners

We work with selected third-party services to analyze usage trends and offer tailored promotions. These partners may collect data through cookies or other tracking technologies when you visit our Services. Their data use is governed by their own privacy policies, which we encourage you to review. We carefully vet these partners to ensure your data is handled securely and respectfully.

11. Keeping Your Information Safe

We use industry-standard security measures to protect your information from unauthorized access or misuse. However, no system is entirely foolproof. You play a key role by keeping your account details confidential and choosing strong passwords.

12. Links to Other Sites

Our Services may link to external websites or apps not operated by us. We are not responsible for their privacy practices and recommend reviewing their policies before sharing your data.

13. Updates to This Privacy Notice

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We’ll post updates on our website and app with the date of revision. Significant changes will be communicated through direct notices.

14. Contacting Method Five

Questions or requests? Reach out to us at:
info@themethodfive.com

Effective Date: July 14, 2025