Privacy Policy

At Method Five (“we,” “us,” or “our”), we are committed to protecting your privacy and earning your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access our website, mobile platforms, studios, classes (Spin and Mat Pilates), merchandise, or related services (collectively, the “Services”). By using our Services, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

Information You Provide: when you create an account, book classes, make purchases, or communicate with us, we may collect:

  • Name, contact details, and date of birth

  • Payment information, billing details, and transaction history

  • Fitness-related information you choose to share (e.g., injuries or preferences)

  • Class preferences such as bike setup, equipment, or shoe size

  • Shipping details for merchandise purchases

Information Collected Automatically: when you use our Website or app, we may collect:

  • Device type, browser information, IP address

  • Pages viewed, features used, and interaction data

  • Approximate location data (where permitted by your device settings)

Information From Third Parties: we may receive information if you:

  • Are added as a guest or emergency contact

  • Participate in referrals, promotions, or community events

2. HOW WE USE YOUR INFORMATION

We use personal information to:

  • Process bookings, memberships, and payments

  • Communicate service updates, confirmations, and operational notices

  • Personalize your experience and class setup

  • Send marketing communications where consent is provided

  • Improve our Services, offerings, and community experiences

  • Comply with legal, regulatory, and safety obligations

Your information may be stored or processed outside of Canada using appropriate safeguards.

3. HOW WE SHARE INFORMATION

We only share personal information as necessary, including with:

  • Trusted service providers (e.g., payment processors, booking platforms, marketing tools)

  • Affiliates or partners supporting Method Five operations

  • Partners involved in co-hosted events or promotions

  • Legal or regulatory authorities where required

  • A purchaser or successor in the event of a business transaction

We do not sell your personal information.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate our Services, understand usage patterns, and enhance your experience. You may adjust cookie settings through your browser or device, though some features may not function properly if disabled.

5. CONSENT & YOUR PRIVACY CHOICES

Consent: You provide consent by creating an account, booking classes, completing forms, signing agreements, or otherwise using our Services. Consent may be withdrawn subject to legal or contractual restrictions.

Marketing Preferences: You may opt out of promotional communications at any time using the unsubscribe link or by contacting us directly.

Access & Corrections: You may access or update your information through your account or by contacting us.

6. DATA ACCURACY

We rely on you to keep your personal information accurate and up to date. Please notify us of any changes to ensure uninterrupted service.

7. MINORS

We do not knowingly collect personal information from individuals under the age of majority without proper consent. If we learn such information has been collected contrary to our policies, we will delete it.

8. COMMUNITY FEATURES

If you participate in team challenges or community features, limited information (such as name, goals, or progress) may be visible to other participants. Team creators may manage participation at their discretion.

9. DO NOT TRACK

Our Services do not currently respond to “Do Not Track” browser signals. We continue to monitor developments in privacy technology.

10. THIRD-PARTY ANALYTICS & ADVERTISING

We may use third-party analytics and advertising partners to understand usage trends and deliver relevant promotions. These partners operate under their own privacy policies, which we encourage you to review.

11. DATA SECURITY

We use reasonable administrative, technical, and physical safeguards to protect your personal information. No system is entirely secure, and you are responsible for maintaining the confidentiality of your account credentials.

12. THIRD-PARTY LINKS

Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices and recommend reviewing their policies before providing personal information.

13. POLICY UPDATES

We may update this Privacy Policy periodically. Changes will be posted with a revised date, and material updates may be communicated directly.

Please contact info@themethodfive.com for any questions.